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Billing & Cancellation Policies:
We are a small, exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please notify us at least 3 days prior to your arrival date so that we have a chance to rebook your room. In the event that you must cancel with less than a 3 day notice, shorten your stay, or check out early, please understand that we must ask you to take responsibility for your entire reservation. In cases of true emergency, we will work with you as best we can. We recommend purchasing travel insurance, particularly if there are circumstances in your life that make last-minute cancellations a concern.
We require a valid credit card to hold your reservation. When you book direct with us, we will not charge your card until your reservation becomes nonrefundable. We understand that many guests choose to book far in advance and that prepayment sometimes presents difficulties - we are happy to try to make this process easier for you. Guests who wish to pay by Zelle, another cash app, or check, please reach out to us to arrange this in advance.
Thank you for trusting us with your reservation, and we look forward to your arrival!
**EXCEPTIONS TO OUR CANCELLATION POLICY: LONE STAR RALLY & DICKENS ON THE STRAND HAVE A 30-DAY CANCELLATION POLICY. MARDI GRAS WEEKENDS HAVE A 14-DAY CANCELLATION POLICY. WHOLE HOME RENTALS HAVE A 30-DAY CANCELLATION POLICY. RESERVATIONS NOT CANCELLED PRIOR TO THE EFFECTIVE CANCELLATION DATE ARE NOT REFUNDABLE. **
Dickens on The Strand 2024: Dec 6-8 Mardi Gras 2025: Feb 21-23, Feb 28-Mar 2 Lone Star Rally 2025: Nov 6-9